The Yard Experts Promise
  1. Our staff will treat you with respect. Each employee will be in uniform and professionally trained to perform assigned tasks on your property.

  2. We will be there when we say and we will do what we promise to do.

  3. Our trucks will be clean and identifiable, and will not detract from the appearance of your neighborhood.

  4. Your job site will be left neat, clean and safe.

  5. We will promptly correct any aspects of our work that is unsatisfactory to you.
Facebook
Facebook
Google+10
Google+
http://theyardexperts.com/faqs/">
Pinterest10
Pinterest

FAQ

FAQS (Frequently Asked Questions)

OFFICE 

Can I get an estimate over the phone?
We do not give estimates over the phone. We will meet with you to provide an accurate quote. Since all yards are unique and different the price on services will vary depending on the property. Call us today at (480) 987-6110 to schedule a free, no-obligation quote from one of our talented consultants.

What type of payments do you accept?
We accept cash, checks, Visa and Mastercard.

Is payment due on the day of service?
Yes, for one-time clean-ups and other non-maintenance related services, payment is due at the time services are rendered. The crew can be paid with a check/cash or we can charge your credit/debit card over the phone. For maintenance customers, we do automatic payment on days of service with a card kept securely on file. The crew can also be paid directly or payment left in a designated area if you are not home.

Can I get an estimate after hours?
We schedule estimates from 7 a.m. – 6 p.m. Monday through Friday. If you are not home during the week, we will gladly send someone by with your permission to access the property, complete the estimate and e-mail or call you with the quote. New landscaping design consultations require the homeowner/customer to be present.

How soon can you schedule my work after I approve an estimate?
When you approve the work and cost with the estimator, you will be contacted by the office within 24 hours of approval to schedule unless prior arrangements have been made.

Are you open on weekends?
Yes, our office is open Saturday mornings from 8 a.m. – 12 p.m.

MAINTENANCE

Do you do yard maintenance?
Yes, we do weekly (every 7 days), bi-weekly (every 14 days) and monthly maintenance (every 4 weeks). In some cases, we will quote a bi-monthly service (every 56 days).

What does my maintenance include?
Our maintenance includes mowing the grass to optimal height, edging the grass around borders and any place the mower doesn’t fit, trimming & shaping of all plants and trees up to 6 ft. high as needed. We allow shrubs, plants and groundcover to flower. Any special requests will be noted in your work order. We will remove & spray existing weeds. If a weed problem persists, we may recommend pre-emergent treatment for an additional cost. We also power blow the rock to remove debris and rake the rock as needed.

Will my service day ever change?
Your maintenance service will only be rescheduled due to a holiday or inclement weather. For scheduling changes due to a holiday, you will be contacted by phone or e-mail a week prior. For inclement weather, we will contact you on the service day to reschedule. We are closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

What time will the crew show up?
Our schedules/driving routes are completed very early each day and put in order by community and street for maximum efficiency and minimal drive time for the crews. We are not able to provide a time as it can change from service to service depending on the number of stops that day. You can call in after 7 a.m. to get an approximate arrival time although that is not guaranteed as there could be delays or additional repairs at prior stops.

Can I get weed control only?
Yes, one of our estimators can quote a cost to pull and spray weeds only on a weekly, bi-weekly or monthly basis.

How often do you mow grass?
We mow grass on a weekly or bi-weekly basis. In some circumstances, we will come out once per month if the customer prefers to and consistently mows their grass between our visits.

Will you automatically repair an irrigation problem if I’m on a maintenance plan?
No, we will advise you of the necessary repairs, have you approve the work & cost first then repair it.

GENERAL

Does my grass die in winter?
No, your summer grass goes dormant in the cooler temperatures of fall and winter.

How can I have green grass in winter?
We recommend over seeding with a perennial rye seed. Hiring a licensed, experienced company often times will get the best results.

How long will my over seeding last?
Winter rye grass typically grows from late September/October through March and sometimes into April.

Will I need to seed again for summer?
No, your Bermuda grass roots will become active with consistently warm temperatures of spring. Gradually mowing the rye grass lower will allow the Bermuda to take over.

I don’t want to over seed. Should I turn the water off completely to my dormant lawn?
Although the grass is dormant, the roots will need some water. Usually, a deep soak about once per week is sufficient.

Is pre-emergent important and when should I do it?
Yes, it is. Regular application of pre-emergent (every 6 months) can greatly reduce the number of weeds that germinate. It is applied over gravel and existing plants with no harm. It is best to apply during monsoon/winter seasons. For more information call (480) 987-6110.

Why do you do less trimming in winter?
The growth of most plants slows down in the cooler months. We may do less trimming to leave the inner part of the plant protected from colder temps and frost during the winter. Once the nights warm up in March and April, the crews will begin removing the outer growth.

If I purchase plants, will the crew plant them for me?
Yes, the crew will plant them for you. They will quote you on the spot and run irrigation lines (if needed) as well for a nominal cost. We do not warranty customer provided plants.

Is there a warrant on your planting?
Yes, we offer a 6-month warranty on all plants for non-maintenance customers and a 1-year warranty if you are on a monthly, bi-weekly or weekly maintenance service and have an automatic irrigation system in place.

Can you come adjust my timer?
Yes, we will come out and adjust your timer seasonally at your request. The cost is $35 for the first station and an additional $10 per station after that. If you are on maintenance this is included with your service.

Do you do sprinkler repairs?
Yes, we do all residential irrigation repairs from minor drip leaks and sprinkler head repairs to installing full automatic watering systems to your yard.

*** To properly diagnose and troubleshoot your existing irrigation system for leaks and operation requires a full inspection by a knowledgeable tech, there will be a $60.00 diagnostic charge which will be applied towards repairs needed  ***